Ongoing Support

Rockhop provides flexible support options to ensure your solutions remain operational and up to date. Our tailored support packages are designed to offer peace of mind while maximizing system efficiency and minimizing downtime.

Rockhop capabilities - process automation image

Support Overview

Flexible Ticket-Based Support

Choose the number of tickets per month that suits your operational needs.

Break/Fix Issue Coverage

Our support focuses on resolving break/fix issues to maintain system stability, ensuring business continuity

US Working Hours

Support is available during standard US working hours to assist your team when needed. This ensures timely responses without disrupting business operations.

Ongoing Optimization

After the trial period, we recommend ticket volumes based on velocity and trend analysis, ensuring optimal support efficiency and cost-effectiveness.

Super User Support

We provide assistance for designated super users who prioritize and collate issues from end-users, ensuring streamlined communication and efficient issue resolution.

75%

Software maintenance can account for up to 75% of the total cost
of ownership

$111b

The global tech support market is expected to grow from $66b in 2023 to over $111b by 2033 as software becomes increasingly strategic for organizational competitiveness

90%

Basic code errors make up 92% of defects, while architectural issues, just 8%, cause 90% of serious reliability, security, and efficiency problems

Add Ons: Continuous Improvement

Fixed Monthly Price

Get a consistent monthly rate for minor updates and changes to your solution, helping you budget effectively while enhancing your system’s functionality.

Minor Changes Defined

Minor updates are defined as tasks requiring 4 hours or less of effort, ensuring quick turnarounds for small enhancements and fixes.

Scalable Support

Additional hours can be purchased as needed, depending on Rockhop’s capacity, offering you flexibility and control over your support budget.

No Rollover Policy

Hours do not roll over, encouraging consistent progress and system enhancements. This ensures a continuous focus on improvement and value delivery.

Developer Lead Times

Requests outside of Continuous Improvement are subject to standard developer lead times, maintaining transparency and managing expectations effectively.

You have a vision.
Our experts will help you achieve it.

Speak with a Rocker today