We help clients leverage data and application performance to meet organizational demands. Every solution is tailored to help our clients achieve specific results or address specific challenges unique to their organization. Taking our decades of experience, we apply modern technologies and proven methodologies with a maniacal focus on delivering positive measurable impacts for our clients. Below is a list of some of the solutions we specialize in delivering, and you can see how we’ve applied these solutions reading our client stories.
Field work is all about delighting customers through the high value outcomes, while maximizing gross margin on projects. Paper based workorders take a lot of time to fill in and are often lost, misinterpreted, or slow down the billing process.
Digitizing the work order process solves these problems and often has a low barrier of entry.
A digital work order based processes minimizes manual written details, allows for easily selectable fields, and can even capture digital signatures. In addition, the result of the digital process can be progressed to manager approvals and even automatic delivery to the finance system for invoicing.
We often see business processes that are well defined, but highly manual. That includes everything from sending an email when an opportunity closes, to dropping off a paper order to the finance and engineering team - which only continuous to follow that process up until delivery. Just because something is done with technology, doesn't mean it's streamlined. Get ahold of your manufacturing process with a well-defined and controlled business process through a Power Platform solution.
This includes creating a transparent business process that automatically:
With a streamlined process, you open up many opportunities. You can create visibility into each order and the stage they are at. You can monitor the progress through Power BI, to determine if there are any areas for improvements. Last, you can monitor your net promoter score (NPS), to determine how you are performing with your customers.
Information Technology (IT) can often become trapped and be seen as a cost center to the organization. Focused primarily to keep the business operating. In order for organizations to get ahead, technology needs to be at center of the business. So how do you align technology with the strategic goals of the business?
To align technology with the business, it means we need to first look within IT and understand how we are operating through processes, tools, and apps. Then we must look within the business to better understand how we are operating through existing and future processes, manual activities, existing application use, and opportunities. Next, we must determine how technology can propel and sustain the growth of the business.
This is where the alignment starts to occur, resulting in various initiatives organized in a technology roadmap. This also includes an IT growth plan, financial considerations, and a governance model.
While every solution is designed to meet unique challenges, some solutions and/or elements of solutions are reusable to help reduce the costs of the solution. Working with Rockhop means bringing a wealth of experience and solution development that can increase probability of success, reduce implementation time and save money. It's one way in which we ensure our work has a meaningful and measurable impact. Here are examples of some common solutions.
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